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Products and services for the Technolgy sector

Operational Innovation

Operational Innovation

UTL is the leading provider of logistics, field services and repair solutions to the mobile telecoms, consumer electronics and consumer retail sectors. As the partner of choice for leading brands including Vodafone, BskyB, Homebase, Virgin Media, Waterstones, Home Retail Group, H3G and Samsung, we think differently. 


We encourage a culture of innovation at all levels of our organisation to deliver excellence and an enhanced end user experience for customers in every marketplace.

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Complete Service Solutions

Complete Service Solutions

Through our highly flexible solutions, we enable our clients to focus on delivering great new products and content, knowing they have a trusted partner in UTL to provide a complete, integrated service solution; whatever the requirement; across all their fulfilment channels including field engineers, enterprise, retail or direct to consumer.

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Mobile Solutions

Mobile Solutions

Combined with a focus on the end customer experience, UTL have an outstanding track record of delivering innovative services and solutions to the digital mobile market. Our leading solutions reduce costs, improve customer satisfaction and deliver continuous improvement, enabling us to evolve from a simple logistics provider to a business.

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Improving Customer Experience

Improving Customer Experience

By working creatively with networks and manufacturers to exploit the ‘intelligence’ generated through and around the repairs process, we create greater value in a number of ways: 


We drive down the number of devices that need to be returned for repair
We minimise turn-around time and maximise yield
We operate to demanding service level agreements

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Logistics

Logistics

We have lead the way in realising the economies of centralising fulfilment, inventory and repairs into one hub. We’ve now moved on to developing ‘added value’ services that go beyond the traditional myopic and narrow service provision.

With a focus on enhancing the customer experience, we provide efficient logistics, parts and vendor management, rapid repair capabilities, and full track and trace systems.

 

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